Luigi Mangione was arrested one year ago today. Inside how it went down

(CNN) — One year ago today, the manager of a McDonald’s restaurant in Altoona, Pennsylvania, reluctantly called 911 at the urging of perceptive and perturbed customers.

“What’s the address of your emergency?” the dispatch operator asked when she answered the 9:14 a.m. call.

“It’s not really an emergency,” the manager said immediately before introducing herself.

“I have a customer here that some other customers were suspicious of – that he looks like the CEO shooter from New York,” she said with a little chuckle.

“OK,” the operator responded dubiously.

“They’re just really upset and they’re coming to me and I was like, ‘Well, I can’t approach him,’” the manager said.

She described the man, who was sitting alone in the back of the fast-food restaurant. He was wearing a black jacket, a medical mask and a tan beanie.

“He has his beanie pulled down, so the only thing you can see is his eyebrows,” she explained. “I tried to Google it to try to calm them down a bit, and I’m like, ‘Guys, it’s kind of hard to tell with his eyes and his eyebrows.’”

“All right, honey, I do have an officer on the way for you,” the operator said, after she gathered more details.

It turns out those eye...