What to know about Escambia County's new 911 routing service

Video above: 'News 5 Now' — Top Stories from Jan. 21, 2026 ESCAMBIA COUNTY, Fla. (WKRG) — A new 911-call routing service is coming to Escambia County. Next Generation 9-1-1 Core Services will be implemented to use location-based routing, provide more data, and intelligently route calls to the proper service. “Next Generation 9-1-1 modernizes the [...]