As the company that kick-started the cloud computing revolution, Amazon is one of the world’s biggest companies whose practices in all things technological can be regarded as a blueprint for implementing new technology.

This article looks at some of the ways that the company is deploying AI in its operations.

Amazon’s latest AI strategy has progressed from basic chatbots to agentic AI: systems that can plan and execute multi-step work using different tools and across processes. As a company, Amazon sits at the intersection of cloud infrastructure (in the form of AWS), logistics, retail, and customer service, all of which are areas where small efficiency gains can have massive impact.

Copilots to agents, AWS builds the control plane autonomy

In early 2025, Amazon made its AI intentions clear for its cloud company, AWS, by forming a new group focused internally on agentic AI. According to reporting on an internal email, AWS leadership Read Entire Article