Complaints continue about delays in Little Rock 911 response

LITTLE ROCK, Ark – Little Rock 911 is again coming under fire for delays in answering emergency calls.

Little Rock residents have reached out to the FOX16 Investigates team, claiming they’ve waited 20 minutes or longer to get into Little Rock 911.

Candi Warren and Jeff Davis were two of those callers.

Warren says she called 911 on May 9 to report a car crash in her neighborhood. She says the call kept ringing and eventually she hung up.

“I had enough time to go change, walk down there and finish helping, and then that’s when they called,” Warren said.

Warren said she got a call back from the dispatcher more than 20 minutes later.

“It’s ridiculous, they should be there to help,” Warren said.

“When there’s an emergency, it should be no 20 minutes after, you should be there,” Davis said.

FOX16 News obtained 911 call logs from the day of the crash.