Cursor developed an internal AI Help Desk that handles 80% of its employees’ support tickets says the $29 billion startup’s CEO

AI coding-assistant start-up Cursor isn’t just using artificial intelligence to help developers write code, it’s deploying AI across its own internal operations, CEO, Michael Truell, told the audience at Fortune’s Brainstorm AI in San Francisco.

Truell said the company had already automated roughly 80% of its customer support tickets with the help of the technology. He said the company had also implemented an internal AI-powered communication system that allows employees to query information across the organization. “We’ve actually done a lot of work internally on customizing that setup,” he said.

Cursor also uses AI for internal communications, he said. “We have a system where folks can ask any question about the company and get it answered by an AI,” Truell said, as well as an project with “a few forward deployed engineers internally embedded throughout, building custom tooling right now for operations, for sales and experimenting,” he said. 

Across the enterprise software landscape, some larger organizations are increasingly coming up against adoption challenges when attempting to integrate AI into workflows. 

Data silos—where information is trapped in disconnected systems—prevent AI tools from accessing the full context they need to be useful, and technical sprawl—the accumulation of disparate tools and platforms over years of growth— can create integration issues. Many organizations are finding they need more dedicated technical...