5 Major Changes Underway at Chick-fil-A

For quite some time now, it's appeared that Chick-fil-A can do no wrong. While undeniably a southeastern institution for decades, the iconic chicken brand has enjoyed massive, unprecedented national success lately, rising through the ranks to become America's third-largest fast-food chain in terms of sales. The Atlanta-based chain has seen record-breaking profits year after year and a constant stream of rave reviews from countless customers.

According to Nation's Restaurant News, the privately held company recorded over $21 billion in sales last year, doubling its total revenues from 2018.

Besides selling chicken sandwiches at the speed of light, Chick-fil-A has long ranked among the best in terms of customer service and consumer sentiment. Still, there have been signs the chicken chain is starting to slip. ...